Returns and Refunds

Returns and refunds

This policy applies to every order placed on watchpaganidesign.com. If you are a consumer in the European Union or the United Kingdom, nothing here reduces the rights the law already gives you.

1. Cancelling your order — 14 days, no reason needed

You may cancel your order within 14 days of receiving it, without giving a reason. The 14 days start on the day you, or a person you name, take physical possession of the watch.

To cancel, email us at paganiwatchdesign@gmail.com with your order number before the 14 days are up. A clear statement is enough — you do not need a form. We will reply with the return address and confirm how to send the watch back.

2. We pay the return shipping

Returns are free. We cover the cost of sending the watch back, whatever the reason for the return and wherever you are.

3. Where returns go, and why that matters for your refund

Our fulfilment centre is in China. A returned parcel typically takes three to six weeks to arrive there, which is longer than the period in which we owe you your money.

So we do not make you wait for it. We refund as soon as you send us proof that you have posted the parcel — a photo of the postage receipt showing the tracking number is enough. You do not wait for the parcel to land.

4. When you get your money back

Within 14 days of receiving your proof of dispatch, using the same payment method you paid with. There is no fee for the refund.

5. The condition the watch comes back in

You may handle and inspect the watch as you would in a shop: try it on, look at it, work the crown and the pushers. That will never cost you anything.

You are only liable for any loss in value caused by handling that goes beyond that — for example, wearing the watch outdoors for a week, scratching the case, or discarding the original box. Please keep the gift box, the manual and the warranty card and send them back with the watch.

6. Faulty, damaged or not as described — two years

This is separate from the 14 days above, and it lasts much longer.

If your watch turns out to be faulty or not what the listing described, you have two years from delivery to tell us, in line with the European legal guarantee of conformity. For the first twelve months we assume the fault was there when the watch left us — you do not have to prove anything.

We will then repair it, replace it, or refund you, and we pay every shipping cost in both directions. Email paganiwatchdesign@gmail.com with your order number and a photo or a short video of the problem.

7. What the two-year guarantee does not cover

Normal wear: scratches to the glass, the case or the strap from everyday use, and leather straps softening or marking over time.
Water damage on a watch whose listing publishes no water-resistance rating, or beyond the rating it does publish. A chronograph pusher pressed underwater will let water in even on a rated watch.
Battery replacement after the first twelve months. A quartz battery is a consumable.
Damage from an accident, from misuse, or from a repair carried out by someone other than us.

8. If you are outside the EU and the UK

The same terms apply. You may return any watch within 14 days of delivery for a full refund, we pay the return shipping, and we refund on proof of dispatch.